Feedback / Inquiry  
 Wellkang do NOT offer consultation by telephone.
Please submit your inquiry using the form below.
 

Our Anti-SPAM Policy:
To contact Wellkang via Internet, please always use our online feedback or inquiry forms.
Do not send un-solicited email to Wellkang, any un-solicited (including spam) emails will be deleted automatically and may never reach us. Our system blocks and deletes automatically, without notice to the sender, emails originated from known IP numbers and email addresses which have/had been used to send SPAM or junk emails. Wellkang can therefore not guarantee the receipt of any emails sent to us without using one of the online feedback or inquiry forms placed at any of Wellkang´s websites. Wellkang have a strict Anti-SPAM policy and Wellkang NEVER send out un-solicited emails! We have become aware that fraudsters (using fake names such as John Allen, Burt Hardley, etc) are sending un-solicited emails that claim to be from Wellkang to hire company representatives. Please refer Wellkang's Warning & Notice.


CE Marking Inquiry:
CE_Marking If you are inquiring about CE Marking for (a) specific product(s), please use our CE Marking online inquiry forms at either http://www.CE-Marking.com or http://www.CE-marking.eu and submit your inquiry online with the detail information about the product(s) concerned. Please be advised that, in order to fight against counterfeiting, and prevent fraud and forgery, Wellkang answer only inquiries submitted by using our online forms, we do NOT disclose our clients' information over phone. If you are dealing with our clients, you must ask our client to introduce you to us, otherwise we may be unable to answer your verification of our clients' information.

We have become aware that there have been a number of cases where some companies are using falsified either CE marking certificates, EC Declaration of Conformity, or Labelling on which Wellkang is listed as the European Authorised Representative (EC Rep). Wellkang has NEVER issued ANY Certificate of Conformity for CE Marking to ANY companies. Please refer Wellkang's Warning & Notice.

Ordering, Post-Sales Service, Repairing, Warranty, Claims, etc:
Wellkang is NOT involved in anyway in either the Design/Manufacture or Marketing/Distribution/Sales/Supply of any CE-marked product, for which Wellkang is the Authorised Representative (EC Rep) according to the Label, Package or Instruction For Use (IFU), therefore ALL matters regarding Placing an Order, Post-Sales Service, Repairing, Warranty, Claims, etc. should be addressed directly to either the Manufacturer or the Importer/Distributor according to the Label, Package or IFU.

INCIDENT Reporting:
If you want to inform us about any INCIDENT caused by a CE-marked product, for which Wellkang is the Authorised Representative according to the Label, Package or Instruction For Use (IFU), please send us a fax immediately at no. +44(20)7681-1874 and provide us with at least the following information:
Product Name; Batch/LOT/Serial No.; Name of Manufacturer; Name of Importer or Distributor on the Label (if available); Description of the INCIDENT: Date, Place, What has happened, etc.


REACH Inquiry:
REACH If you are inquiring about our Only Representative service for chemical pre-registration and/or registration under EU REACH (Registration, Evaluation and Authorisation of CHemicals) regulation, please use our REACH online inquiry form at http://www.REACHor.com. Please be advised that Wellkang answer only inquiries submitted by using our online forms.

US FDA Inquiry:
US FDA If you are inquiring about US FDA affairs for (a) specific product(s), please use our US FDA online inquiry forms at
http://www.FDA-registration.com and submit your inquiry online with the detail information about the product(s) concerned. Please be advised that Wellkang answer only inquiries submitted by using our online forms.

CCC Mark Inquiry:
CCC Mark If you are inquiring about CCC-China Compulsory Certification Mark for (a) specific product(s), please use our CCC Mark online inquiry form at http://www.CCC-mark.com and submit your inquiry online with the detail information about the product(s) concerned. Please be advised that Wellkang answer only inquiries submitted by using our online forms.

If you are inquiring about matters other than those mentioned above, please fill out following form and click on SUBMIT button (at the end of this form) to send your inquiry to Wellkang. All fields marked with * are required.

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Our team can be reached via following phone numbers (Monday-Friday):
UK/worldwide: +44(20)3287-6300  (10:00-15:00 GMT)
China: +86(755)26676827/86143588  (10:00-15:00 GMT+8)
USA/Canada: +1(352)275-5900  (12:00-18:00 GMT)